:root {
  --support-bg: #f6f7f5;
  --support-card: #ffffff;
  --support-ink: #2f2935;
  --support-muted: #756f79;
  --support-border: #e2dee5;
  --support-accent: #6d557c;
  --support-accent-soft: #f4f0f7;
  --support-danger: #b42318;
  --support-warning: #9a6700;
  --support-success: #28745b;
  --support-green-soft: #f1f8f4;
  --support-yellow-soft: #fff8df;
  --support-shadow: 0 8px 28px rgba(48,32,71,.055);
}

body.support-page {
  max-width: none;
  margin: 0;
  padding: 0;
  background: var(--support-bg);
  color: var(--support-ink);
}

body.support-page > nav,
.support-topnav {
  position: sticky;
  top: 0;
  z-index: 30;
  display: flex;
  align-items: center;
  gap: 6px;
  margin: 0;
  padding: 10px max(18px, calc((100vw - 1480px)/2));
  border-bottom: 1px solid var(--support-border);
  background: rgba(255,255,255,.96);
  backdrop-filter: blur(12px);
}

body.support-page > nav a {
  margin: 0;
  padding: 8px 11px;
  border-radius: 10px;
  color: var(--support-ink);
  text-decoration: none;
  white-space: nowrap;
}
body.support-page > nav a[aria-current="page"] {
  background: var(--support-accent-soft);
  color: #563c68;
  font-weight: 800;
}

.support-shell {
  width: min(1480px, calc(100% - 36px));
  margin: 0 auto;
  padding: 24px 0 44px;
  display: grid;
  gap: 16px;
}
.support-shell > header h1 { margin: 3px 0 4px; font-size: clamp(1.5rem,2vw,2rem); }

.support-grid {
  display: grid;
  grid-template-columns: minmax(280px,.9fr) minmax(0,1.6fr);
  gap: 16px;
  align-items: start;
}
.support-admin-grid {
  display: grid;
  grid-template-columns: minmax(340px,410px) minmax(0,1fr);
  gap: 16px;
  align-items: start;
}
.support-admin-grid > * { min-width: 0; }

.support-card {
  min-width: 0;
  background: var(--support-card);
  border: 1px solid var(--support-border);
  border-radius: 16px;
  padding: 17px;
  box-shadow: var(--support-shadow);
}
.support-card h2,.support-card h3 { margin-top: 0; }

.support-row {
  display: flex;
  gap: 10px;
  align-items: center;
  flex-wrap: wrap;
}
.support-row > * { flex: 1 1 160px; min-width: 0; }
.support-row button,.support-row a.button-link { flex: 0 0 auto; }

.support-actions { display:flex; gap:8px; flex-wrap:wrap; margin-top:12px; }
.support-actions button { width:auto; margin:0; max-width:none; }
.support-muted { color:var(--support-muted); font-size:.91rem; }
.support-section { margin-top:16px; }
.support-hidden { display:none !important; }
.support-error { color:var(--support-danger); }
.support-ok { color:var(--support-success); }
.support-kicker {
  font-size:.76rem;
  color:var(--support-muted);
  text-transform:uppercase;
  letter-spacing:.055em;
  font-weight:750;
}

.support-toolbar {
  display:grid;
  grid-template-columns:minmax(220px,2fr) repeat(3,minmax(130px,1fr));
  gap:8px;
  align-items:end;
}
.support-toolbar .wide { grid-column:auto; }
.support-toolbar input,.support-toolbar select,.support-toolbar button {
  width:100%; max-width:none; margin:0;
}
.support-toolbar label { margin:0; }

.support-list { display:grid; gap:8px; }
.support-ticket {
  border:1px solid var(--support-border);
  border-radius:12px;
  padding:12px;
  cursor:pointer;
  background:#fff;
}
.support-ticket:hover,.support-ticket.active {
  border-color:#aa94b9;
  box-shadow:0 0 0 2px rgba(118,86,154,.07);
}
.support-ticket strong { display:block; }

.support-badges { display:flex; gap:6px; flex-wrap:wrap; margin-top:6px; }
.support-badge {
  display:inline-flex;
  align-items:center;
  border-radius:999px;
  padding:4px 8px;
  font-size:.76rem;
  background:#f0edf2;
}
.support-badge.unread { background:#ffe7ef; color:#8c2851; }
.support-badge.urgent { background:#fee4e2; color:var(--support-danger); }
.support-badge.important { background:#fff3cd; color:var(--support-warning); }

.support-table-wrap { overflow-x:auto; border-radius:10px; }
.support-table {
  width:100%;
  border-collapse:collapse;
  min-width:680px;
}
.support-table th,.support-table td {
  padding:10px 9px;
  border-bottom:1px solid var(--support-border);
  text-align:left;
  vertical-align:top;
}
.support-table th {
  color:var(--support-muted);
  font-size:.78rem;
  text-transform:uppercase;
  letter-spacing:.035em;
  font-weight:750;
  background:#fbfafb;
}
.support-table tbody tr:last-child td { border-bottom:0; }
.support-table tr[data-ticket-id] { cursor:pointer; }
.support-table tr[data-ticket-id]:hover { background:#faf8fc; }
#queue-table { min-width:0; table-layout:fixed; }
#queue-table th:first-child,#queue-table td:first-child { width:48%; }
#queue-table th:nth-child(2),#queue-table td:nth-child(2) { width:18%; }
#queue-table th:nth-child(3),#queue-table td:nth-child(3) { width:15%; }
#queue-table th:nth-child(4),#queue-table td:nth-child(4) { width:19%; }

.support-message-list {
  display:grid;
  gap:7px;
  margin:16px 0;
}
#ticket-panel .support-message-list {
  max-height:58vh;
  overflow:auto;
  padding:7px;
  margin-left:-7px;
  margin-right:-7px;
  background:#fafafa;
  border:1px solid #ece9ed;
  border-radius:13px;
}
.support-message {
  position:relative;
  margin:0 !important;
  border:1px solid #e8e5e9;
  border-left:5px solid #aaa1ae;
  border-radius:9px;
  padding:13px 14px 14px;
  background:#fff;
}
.support-message.user {
  background:var(--support-green-soft);
  border-left-color:#4d8b6e;
}
.support-message.operator {
  background:#f7f3fa;
  border-left-color:#7b5a91;
}
.support-message.internal {
  background:var(--support-yellow-soft);
  border-left-color:#c39120;
  border-style:solid;
}
.support-message-meta {
  color:var(--support-muted);
  font-size:.76rem;
  font-weight:750;
  margin-bottom:6px;
}
.support-message-body {
  white-space:pre-wrap;
  overflow-wrap:anywhere;
  line-height:1.48;
}
.support-attachment-list { margin-top:8px; display:grid; gap:5px; }

.support-staff-box {
  padding:10px 12px;
  border:1px solid var(--support-border);
  border-radius:11px;
  margin-top:8px;
  background:#fbfbfb;
}
.support-context-list { margin:6px 0 0; padding-left:18px; }

.support-metrics {
  display:grid;
  grid-template-columns:repeat(6,minmax(110px,1fr));
  gap:8px;
}
.support-metric {
  background:#fff;
  border:1px solid var(--support-border);
  border-radius:12px;
  padding:11px 12px;
}
.support-metric strong { display:block; font-size:1.34rem; }

.operator-admin-page .support-shell > header > .support-actions { display:none !important; }
.operator-shell { gap:14px; }
.operator-header {
  display:flex;
  align-items:end;
  justify-content:space-between;
  gap:18px;
}
.operator-header-actions {
  display:grid;
  grid-template-columns:auto 130px auto;
  gap:8px;
  align-items:end;
}
.operator-header-actions label { margin:0 0 5px; }
.operator-header-actions select,.operator-header-actions button { margin:0; max-width:none; width:auto; }

.operator-dashboard-grid {
  display:grid;
  grid-template-columns:1fr 1.35fr .8fr;
  gap:14px;
}
.operator-block { padding:16px; }
.operator-block-head,.operator-section-head {
  display:flex;
  justify-content:space-between;
  gap:16px;
  align-items:flex-start;
}
.operator-block-head h2,.operator-section-head h2 { margin:2px 0 0; }
.operator-block-note { color:var(--support-muted); font-size:.8rem; }
.operator-link { color:#644675; font-weight:750; text-decoration:none; white-space:nowrap; }
.operator-metrics {
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:8px;
  margin-top:12px;
}
.operator-metric {
  min-width:0;
  padding:10px;
  border-radius:11px;
  background:#faf9fa;
  border:1px solid #ebe7ed;
}
.operator-metric strong { display:block; font-size:1.35rem; line-height:1.15; }
.operator-metric span { display:block; margin-top:4px; font-size:.78rem; color:#625b66; }
.operator-metric small { display:block; margin-top:4px; color:var(--support-muted); font-size:.72rem; }
.operator-explain { margin:10px 0 0; font-size:.78rem; }

.operator-classes-block,.operator-tech-block { margin-top:14px; }
.operator-class-search {
  width:min(380px,100%);
  display:flex;
  align-items:center;
  gap:8px;
}
.operator-class-search input { margin:0; max-width:none; }
.operator-class-search span { white-space:nowrap; }
.operator-class-table { min-width:820px; }
.operator-class-table tbody tr { cursor:pointer; }
.operator-class-table tbody tr:hover { background:#faf8fb; }
.operator-row-open {
  width:auto;
  margin:0;
  padding:6px 9px;
  border-radius:9px;
  max-width:none;
}
.operator-tech-block summary { cursor:pointer; }
.operator-events-table { min-width:900px; }

.operator-class-toolbar {
  display:flex;
  align-items:center;
  gap:16px;
  padding:4px 0 2px;
}
.operator-secondary {
  flex:0 0 auto;
  width:auto;
  max-width:none;
  margin:0;
  background:#fff;
}
.operator-class-title { margin:0 0 3px; font-size:1.55rem; }
.operator-class-summary {
  display:grid;
  grid-template-columns:repeat(4,minmax(0,1fr));
  gap:12px;
  margin-top:12px;
}
.operator-summary-card { padding:14px; box-shadow:none; }
.operator-summary-card strong {
  display:block;
  margin:5px 0 4px;
  font-size:1.22rem;
}
.operator-summary-card small { display:block; }

.operator-tabs {
  display:flex;
  gap:4px;
  margin:14px 0 10px;
  padding:4px;
  background:#ece9ee;
  border-radius:12px;
  width:max-content;
}
.operator-tab {
  width:auto;
  max-width:none;
  margin:0;
  border:0;
  background:transparent;
  border-radius:9px;
  padding:8px 14px;
}
.operator-tab.active {
  background:#fff;
  box-shadow:0 2px 8px rgba(0,0,0,.06);
  color:#573d67;
}
#class-overview {
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:12px;
}
.operator-info-block { box-shadow:none; }
.operator-definition-list { margin:0; display:grid; gap:0; }
.operator-definition-list > div {
  display:grid;
  grid-template-columns:minmax(135px,.7fr) minmax(0,1.3fr);
  gap:12px;
  padding:9px 0;
  border-bottom:1px solid #eeeaf0;
}
.operator-definition-list > div:last-child { border-bottom:0; }
.operator-definition-list dt { color:var(--support-muted); font-size:.87rem; }
.operator-definition-list dd { margin:0; text-align:right; overflow-wrap:anywhere; font-weight:650; }
.operator-billing-table { min-width:900px; }
.operator-audit-list { display:grid; }
.operator-audit-row {
  display:grid;
  grid-template-columns:180px minmax(0,1fr);
  gap:14px;
  padding:11px 3px;
  border-bottom:1px solid var(--support-border);
}
.operator-audit-row:last-child { border-bottom:0; }
.operator-audit-time { color:var(--support-muted); font-size:.84rem; }
.operator-audit-main strong { display:block; margin-bottom:2px; }

#ticket-panel {
  min-height:500px;
}
#ticket-panel > .support-row:first-child {
  position:sticky;
  top:58px;
  z-index:4;
  margin:-17px -17px 10px;
  padding:15px 17px 12px;
  background:rgba(255,255,255,.97);
  border-bottom:1px solid var(--support-border);
  border-radius:16px 16px 0 0;
}
#reply-form {
  margin-top:10px;
  padding-top:14px;
  border-top:1px solid var(--support-border);
}
#reply-form textarea { max-width:none; }
#note-form {
  padding:12px;
  border-radius:10px;
  background:#fff9e7;
  border:1px solid #f0dfac;
}
#note-form textarea { max-width:none; }

@media (max-width:1180px) {
  .operator-dashboard-grid { grid-template-columns:1fr 1fr; }
  .operator-dashboard-grid > :last-child { grid-column:1/-1; }
  .operator-class-summary { grid-template-columns:repeat(2,minmax(0,1fr)); }
}

@media (max-width:980px) {
  .support-grid,.support-admin-grid { grid-template-columns:1fr; }
  .support-metrics { grid-template-columns:repeat(3,minmax(110px,1fr)); }
  .support-toolbar { grid-template-columns:1fr 1fr; }
  .operator-dashboard-grid { grid-template-columns:1fr; }
  .operator-dashboard-grid > :last-child { grid-column:auto; }
  #class-overview { grid-template-columns:1fr; }
  #ticket-panel > .support-row:first-child { position:static; }
  #ticket-panel .support-message-list { max-height:none; }
}

@media (max-width:700px) {
  body.support-page > nav {
    overflow-x:auto;
    padding:8px 12px;
  }
  .support-shell { width:calc(100% - 24px); padding-top:14px; }
  .support-card { padding:13px; border-radius:13px; }
  .support-toolbar { grid-template-columns:1fr; }
  .support-metrics { grid-template-columns:1fr 1fr; }
  .operator-header { align-items:flex-start; flex-direction:column; }
  .operator-header-actions { grid-template-columns:1fr 1fr; width:100%; }
  .operator-header-actions label { grid-column:1/-1; }
  .operator-header-actions select,.operator-header-actions button { width:100%; }
  .operator-metrics { grid-template-columns:1fr 1fr; }
  .operator-class-summary { grid-template-columns:1fr 1fr; }
  .operator-class-toolbar { align-items:flex-start; flex-direction:column; }
  .operator-section-head { flex-direction:column; }
  .operator-class-search { width:100%; }
  .operator-tabs { width:100%; overflow-x:auto; }
  .operator-tab { flex:1 0 auto; }
  .operator-definition-list > div { grid-template-columns:1fr; gap:3px; }
  .operator-definition-list dd { text-align:left; }
  .operator-audit-row { grid-template-columns:1fr; gap:4px; }
}

@media (max-width:480px) {
  .support-metrics,.operator-metrics,.operator-class-summary { grid-template-columns:1fr; }
}

/* Distinct direction without relying on colour alone. */
.support-message{border-top:2px solid #d7d1dd;padding-top:14px;max-width:94%}
.support-message.user{margin-left:auto;border-left:4px solid #84659c}
.support-message.operator{margin-right:auto;border-left:4px solid #4c886b}
.support-message-meta{font-weight:650}
.support-message-body{white-space:pre-wrap;overflow-wrap:anywhere}